Categories
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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
How can I contact the logistics company?
Why isn't the shipping information updating?
Why is customs taking so long?
Why does it show "incorrect RUT" in the logistics tracking?
When can I receive my order?
Track My Package
How can I track my order?
Why does the package shipping status show "Su paquete está a la espera de ser recogido"?
My package tracking shows that delivery failed. What should I do?
Why is my order delayed?
What happens if I'm not home when my package arrives?
Can you help me declare my package at a lower price to avoid customs duties/tariffs?
How can I get the invoice for my order?
Are there any additional charges?
Entire package delivered but I haven't received it
What should I do if I accidentally clicked the [Received] button?