Categories
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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
What is the PIN code? How can I get the pickup information? Can I share the PIN code with someone else so they can collect the package on my behalf?
Why can't I select the "Pick Up at Convenience Store"?
If I have already selected home delivery, can I change it to Pickup Point & Lockers?
If I have already selected "Pick Up at Convenience Store" & "Puto/Lockers", can I change it to home delivery?
How long do I have to collect my package? What happens if I don’t collect it within the specified time?
What does the new "Pick Up at Convenience Store" & "Puto/Lockers" service mean?
Why isn't the shipping information updating?
When can I receive my order?
Track My Package
How can I track my order?
Why does it show "incorrect RUT" in the logistics tracking?
How can I contact the logistics company?
Why is customs taking so long?
Why does the package shipping status show "Su paquete está a la espera de ser recogido"?
What happens if I'm not home when my package arrives?
My package tracking shows that delivery failed. What should I do?
Why is my order delayed?
Are there any additional charges?
Can you help me declare my package at a lower price to avoid customs duties/tariffs?
How can I get the invoice for my order?
Entire package delivered but I haven't received it
What should I do if I accidentally clicked the [Received] button?